Delhi Airport Soars to Level 4!

Awarded for Customer Experience Excellence

Recognised by Airports Council International (ACI) for our unwavering commitment to traveller-centric experiences, Delhi Airport has officially achieved the prestigious Level 4 Customer Experience Accreditation.

Redefining What Airport Journeys Can Be

This ACI Airport Customer Experience Accreditation Program is the aviation industry’s first global standard that goes beyond infrastructure - it evaluates every passenger touchpoint and the emotional journey within the airport.

Delhi Airport now stands out not just for operational efficiency, but for creating an experience that feels thoughtful, cohesive and human.

What Level 4 Means for You

Earning Level 4 indicates that customer experience is embedded in every layer of Delhi Airport’s operations:

• Every team member contributes to improving your travel journey
• Processes are designed based on passenger feedback and evolving expectations
• Stakeholders - from retail partners to ground services - are aligned to elevate experience
• Leadership places customer experience at par with strategic business goals

In short: Experience is not just delivered - it’s owned.

A Journey That Continues

ACI’s five-tier accreditation roadmap is a long-term transformation guide. Achieving Level 4 signals Delhi Airport’s readiness for further excellence and its pursuit of the next horizon - Level 5 and beyond.

What it Means for Travellers

Whether you're a frequent flyer or infrequent explorer - this milestone brings real improvements:

• Reduced queue times
• Smarter, intuitive assistance
• Friendlier, welcoming service
• Seamless technology integration
• Above all, a genuine sense that your journey matters

Thank You for Travelling With Us

This accolade belongs to you. Your trust, feedback and expectations have driven this transformation. We promise to keep raising the bar - for every departure, arrival and layover.