As per the extant Union Ministry of Health Guidelines, a mandatory requirement for pre-departure RT-PCR testing (to be conducted within 72 hrs prior to undertaking the journey has been introduced for passengers in all international flights coming from China, Singapore, Hong Kong, Republic of Korea, Thailand and Japan, w.e.f 10 AM on 01.01.2023.
As per the extant Union Ministry of Health Guidelines, a mandatory requirement for pre-departure RT-PCR testing (to be conducted within 72 hrs prior to undertaking the journey has been introduced for passengers in all international flights coming from China, Singapore, Hong Kong, Republic of Korea, Thailand and Japan, w.e.f 10 AM on 01.01.2023.
This will also apply to transiting passengers through the countries (China, Singapore, Hong Kong, Republic of Korea, Thailand and Japan) irrespective of their originating countries before coming to any Indian Airport. Therefore, all such transiting passengers shall submit self-declaration in the Air-Suvidha portal.
As per the latest govt. advisory, the self-declaration form is not required to be filled by passengers arriving from non high risk countries. For further information, we request you to please get in touch with the Airline concerned. You may also check the latest travel guidelines here: https://bit.ly/InternationalTravelGuidelineUpdate
As per the latest govt. advisory, Children under 12 years of age are exempted from both pre-departure and post-arrival RT-PCR testing. For any requirement by the airline, you are requested to get in touch with them. You may also check the latest travel guidelines here: https://bit.ly/InternationalTravelGuidelineUpdate
Please note, if passengers are transiting from a high risk country without completing/ crossing immigration in that country, then they do not need to fill a Self-Declaration form or require a negative RT PCR report to enter India. For any requirement by the airline, you are requested to get in touch with them. You may also check the latest travel guidelines here: https://bit.ly/InternationalTravelGuidelineUpdate
International arriving passengers from the High Risk countries to India need to fill Self-Declaration form on Air Suvidha portal: https://www.newdelhiairport.in/ OR https://www.airsuvidha.co.in/
Air Suvidha is a contactless solution by the Ministry of Civil Aviation and Ministry of Health Family welfare, which is facilitated by Delhi Airport for all international passengers coming to India. It is a Self Declaration Portal for International arriving passengers.
Exemption form has been discontinued.
All International arriving passengers are required to fill the Self Declaration form as mandated by the Ministry of Health & Family Welfare. Air Suvidha is an online system for International passengers to submit a mandatory Self Declaration form to declare their current health status. This form is mandatory and should be filled in anytime before boarding.
We have bio bins to dispose off the masks and PPE kits placed inside the airport
The Self Declaration form has to be mandatorily filled by the international arriving passengers from high-risk countries as already mentioned previously.
There is no cut-off time limit for the Self Declaration form. It can be filled anytime before boarding. However, it is encouraged that you fill it well in advance.
On submission, the mandatory Self Declaration application will be forwarded to the Airport Health Organization (APHO) under the Ministry of Health and Family Welfare, Government of India. Passengers can then refer to their email inbox for the updated application document. Passengers should show this document on arrival in India at the APHO counter and proceed for immigration.
Passengers are required to mention Flight number, Date of arrival and Country of Departure (origin) while filling up the online Self declaration form. These are mandatory fields.
While filling up the self-declaration form, flight number should be entered without any spaces. Eg. JA039 for flight number JA039.
Delhi Airport is just facilitating all international arriving passengers on behalf of MOCA in routing their applications on to the right government authority. The final decision on the same is taken only by the concerned government authority.
Passengers can download any of the free apps available on both iOS or Android to reduce file size.
For iOS, one can use PDF compressor or Android users can download Compress PDF app to reduce the file size.
Steps for using PDF compressor
Air Suvidha application PDF for co-passengers will be delivered via email to the primary passenger's registered email. A print/soft copy of this PDF will be valid for the primary applicant and other co-applicants travelling together.
Such passengers have to fill in the Air Suvidha form separately. Only co-passengers travelling in the same flight and to the same final destination can apply along with the primary applicant.
This applies to all international arrivals in India.
For contactless e-boarding, 22 Kiosks have been installed at various points - from the entry gate to boarding gate.
All measures of social distancing and baggage disinfection are in place.
Deep cleaning of 45,000 square meter Terminal - 2 is carried out 24*7. A team of 162 housekeeping personnel have been deployed to ensure a clean and sanitized terminal for passengers round the clock. The staff is thermally screened and checked for symptoms before they begin their day.
Regular sanitization of high contact surfaces; such as desks, chairs, elevators, railings, CUSS, trolleys, handles, trays, baggage belts, etc. is carried out. Apart from these, washrooms are closed after every hour to sanitize all its surfaces through both UV tower and regular cleaning.
The air inside the terminal is regulated and cleaned. A system is in place that draws air inside the terminal into the Air Handling Unit (AHU), where it gets sanitized after passing through UV light and HEPA filters. This systems replaces air inside the terminal every 10 minutes.
Apart from these, DIAL also has facilities to isolate passengers who are suspected to have COVID-19 symptoms as per the government directions.
For departing passengers, RT-PCR testing facility is located at Level 1 - Airport Connect Building at T3.
For International arriving passengers, RT PCR Testing facility is located near Gate no. 3 at Arrival Pier- A & Near Gate no. 15 at Arrival Pier- B at T3.
The COVID RT-PCR testing facility at DelhiAirport can be availed by all the passengers travelling through DelhiAirport.
The cost of RT PCR Test at Delhi Airport is INR 500.
You are required to give Nasopharyngeal and Oropharyngeal swab. It can also be tested with a blood test.
After done with the payment, passenger can collect their receipt from the lounge and lab counter.
Yes, a printed report is provided to passengers taking the RT-PCR test at Delhi Airport
Please visit your referring doctor with the report for analysis. Don’t make any interpretation on your own.
In case of a positive result, the passenger will be processed in line with applicable ICMR (Indian Council of Medical Research) protocols by the State authorities. This will help the authorities concerned to avoid passengers affected with the disease from coming in close contact with those already having RT-PCR negative report. Those testing negative can continue their onward journey.
Passengers testing COVID-negative can continue their journey.
The RTPCR Test is conducted only for passengers above 5 years of age at Delhi Airport.
DIAL has collaborated with Genestrings Diagnostic Centre, a Delhi-based laboratory, which is currently associated with Delhi government to test COVID-19 samples.
The COVID RT-PCR testing facility at DelhiAirport can be availed by all arriving international passengers, including the residents of Delhi NCR.
The COVID RT-PCR testing facility at #DelhiAirport can be availed by all arriving international passengers intending to undertake onward domestic connection by any mode of transport.
To board any International flight to India, arriving passengers are required to get RT-PCR test conducted within 72 hrs. of flight departure.
Passengers travelling by Domestic flights do not have to get their RT PCR test done at Delhi Airport, However, all passengers travelling on domestic flights into Maharashtra must present a negative RT-PCR test report issued within 24 hours of arrival. For more details contact your Airlines.
Rapid PCR Test facility is available to all passengers arriving at or departing from Delhi Airport .This facility is available both at Departure as well as Arrival level.
International passengers arriving from countries mentioned as Countries 'at risk' can get either RT PCR test or Rapid PCR test on arrival at Delhi Airport. Both tests are valid.
Effective from Tuesday 17th August 2021 at 00:01hrs. the Rapid PCR test needs to be conducted for departing passengers to UAE within 6 hours prior to scheduled flight departure.
For more details click here
Effective from Tuesday 17th August 2021 at 00:01hrs.; the Rapid PCR test can be conducted for departing passengers to UAE within 6 hours prior to scheduled flight departure.
Rapid PCR test is mandatory for all UAE passengers.
The cost of Rapid PCR test is INR 3500/-
Rapid PCR test result is required for all passengers travelling to UAE from India. It is also applicable for countries mentioned below:
1. The Republic of India
2. The Federal Democratic Republic of Nepal
3. Federal Republic of Nigeria
4. The Islamic Republic of Pakistan
5. The Democratic Socialist Republic of Sri Lanka
6. The Republic of Uganda
The Airlines shall ensure that, the Rapid PCR test report is based on molecular diagnostic testing intended for the qualitative detection of nucleic acid for SARS-COV-2 viral RNA; which is to be conducted at the departure airport, with minimum interaction possible between the passengers and the airport community.
RTPCR is required within 72 hours of departure and rapid PCR within 6 hours for all passengers traveling to Dubai. For other Arab nations, where rapid PCR is required, passengers need to get tested prior to 4 hours of departure. For further information, it is advisable to get in touch with the Airline concerned.
You can book a slot for RT PCR testing online by by filling a form on our website.
Click - https://www.newdelhiairport.in/covid19-rtpcr-test-appointment-booking
Dear Passenger, please be informed that there are two types of tests that are currently conducted at Delhi Airport. Firstly, general RT-PCR test that delivers result in 8 to 10 hour time and secondly, Rapid Antigen Test that delivers result in 35 minutes from the time sample is collected. For more information, requesting you to kindly contact the airlines concerned.
Rapid Antigen Testing is available at Delhi Airport and the charges for the same is INR 300 per person.
Name, contact details, Passport number or Adhaar Card number of the applicant is required To fill the form.
A Unique Booking ID is sent to the applicant's email id given at the time of filling of form.
In the booking option form, you will find the modify option. Following the process mentioned there, passengers can change the booking slot for the test.
Passengers have the option to cancel their booking, provided on the RT-PCR Web Portal.
You may click on the link - http://bit.ly/RTPCRTestAppointmentBookingand select the cancel your RTPCR booking
After clicking on the book now, the passenger can see the payment option. Post-selection, they can process with the online payment process.
For support, passenger can write to - feedback.igiairport@gmrgroup.in and share the cancellation screenshot.
You can present the booking ID no. along with the hard copy of your passport/Aadhar associated with the booking at the counter upon arrival at the airport
No. As per the current guidelines, it is not mandatory for international arriving passengers to get COVID Test conducted at Airport. However, 2% of passengers per flight (identified by the concerned Airlines) will be randomly tested upon arrival. If such passengers found to be symptomatic or tested positive, shall be managed as per laid down standard protocol.
RT- PCR test is conducted at Delhi Airport COVID testing facility.
The COVID Testing facility can be availed by any passenger arriving at or departing from Delhi Airport. This facility is available both at Departure as well as Arrival level.
COVID testing facility is located at Level 1 - Airport Connect Building at T3.
For International arriving passengers, COVID testing facility is located pre-immigration near Gate no. 3 at Arrival Pier - A & near Gate no. 15 at Arrival Pier- B at T3.
To get the booking done, carry valid documents for identification such as Aadhar Card and Passport.
The cost of RT PCR test is Rs.300.
Payment can be made via Cash,Card or Digital mode. Foreign Exchange counter is also available near the COVID facility .
After making the payment, passengers can collect their receipt from the counter itself.
You are required to give Nasopharyngeal and Oropharyngeal swab. It can also be tested with a blood test.
Test result of RT- PCR will be available within 6 hours.
Adequate seating arrangements and F&B options are available at the waiting area. Passengers can enjoy variety of refreshments while they wait.
Test result / report will be sent via email shared at the time of booking.
Passengers can ask for a hard copy of test report at counter.
Any passengers who gets tested positive their samples will be sent for genomic testing at INSACOG laboratory network. Such passengers shall be managed at a separate isolation facility and treated as per laid down standard protocol.
COVID test is conducted only for passengers above 5 years of age at Delhi Airport.
DIAL has collaborated with Genestrings Diagnostic Centre, a Delhi-based laboratory, which is currently associated with Delhi government to test COVID-19 samples.
Passengers travelling by Domestic flights do not have to get their RT PCR test done at Delhi Airport.
To fill the online form, applicant is required to provide their Passport number or Adhaar Card number.
A Unique Booking ID is sent to the applicant's email id given at the time of filling of form.
In the booking form, you will find an option " Need to change your booking schedule". You will be able to change the booking slot by following the process mentioned there.
"Passengers have the option to cancel their booking, provided on the COVID -19 test web Portal. You may click on the link - https://www.newdelhiairport.in/covid19-test-appointment-booking#"
After clicking on the book now option, you can follow the process mentioned there to make the payment.
For support, passenger can write to - feedback.igiairport@gmrgroup.in and share the cancellation screenshot.
You can present the booking ID no. along with the hard copy of your passport/Aadhar associated with the booking at the counter upon arrival at the airport
Please confirm that the correct Bagg Trax number is registered with your mobile number.
Edit the Bagg Trax number in case it is wrongly entered.
If this does not solve the issue please contact our customer care at - +91-124-4797300 or +91-124-6838410 where the team shall support you to resolve the issue.
Please check whether your device has access to internet connection.
Alternatively you can click on URL: https://bag.hoi.in
Use Camera with QR code scanner feature enabled or use QR Scanner app or Paytm Scanner for scanning QR.
Please wait for the transaction to show as "successful/ processed" on HOI.
If amount is deducted but no recharge update is displaying on HOI then please share screenshot to feedback.igiairport@gmrgroup.in or you can mail it to support@hoi.travel with following details:/p>
On rightful verification the recharge shall be processed.
Please confirm that the correct number is registered with your mobile number.
Check the physical bag tag for Bagg Trax number and enter correctly.
If on registering it shows the error that "Bagtag already registered" then kindly check whether you or your family may have registered the bag tag with another mobile number.
If not, then please contact our customer care at - +91-124-4797300 or +91-124-6838410 with details like Bagg Trax number and registered mobile number.
Yes. the application allows you to add up to 10 unique bag tags to your registered mobile number.
No, currently you cannot transfer your Bagg Trax to another registered mobile number.
Yes your spouse and family can use the bag tag while traveling but the update notifications for bag status shall appear only on the registered mobile number for the bag tags in usage.
Apologies, we do not refund the amount once the bag tag status service is activated and the bag tags have been used at least once.
On the date of travel, passenger can enter the terminal anytime.
Below are the details of the flights operating from Terminal -1
| Terminal | IndiGo | SpiceJet |
|---|---|---|
| T-3 | 5000-5999 |
8000-8999 |
|
T-2 |
2000-2999 |
|
|
T-1 |
All other flights |
All other flights |
For passenger convenience various arrangements have been made at Terminal -1. Details are mentioned below:
For the Entry into the Airport -
6 self-check-in kiosks are available at the Departure Forecourt for passengers to do Web check-in and 10 self-check-in kiosks are available at check-in hall.
At the Check-in -
To avoid close contact and crowding at the counters, passengers are encouraged to use the e-boarding scanners for entry to Security and frisking entry points.
At the Security check -
Alignment of queues to ensure social distance among CISF personnel and passengers
Deployment of queue managers, floor markings and allocation of alternate seats, installation of automatic hand sanitiser at various places
Tray disinfection SOP for passengers’ safety will be maintained
Auto dispensing sanitizer machines have been installed for passengers to use after security checks
Contactless Retail and F&B Options
After security checks, passengers will move to SHA, where they can access food carts and retail shops. Social distance markings have been put in shops, lifts, seats etc.
Strict & stringent SOP would be maintained for Food and Beverage (F&B) shops and retail shops to ensure safety and hygiene.
At the Boarding Gate -
Passengers are requested not to use seats with yellow band to ensure social distance
Queue managers deployed at boarding gates will continuously monitor precautionary measures
DIAL will encourage all passengers to wear masks and maintain social distance at all times, to ensure their safety and well-being
Safety of our passengers and our team at Terminals is of paramount importance to us. There are multiple procedures adopted to ensure a seamless & safe travel experience for our passengers . Some of the actions taken towards this is mentioned below:
Sanitization of High Contact Surfaces -
Deep cleaning of the vast Terminal 1 is being carried out 24*7. A team of housekeeping personnel has been deployed to ensure a clean and sanitized terminal for passengers round the clock. The staff will be thermally screened and checked for symptoms before they get to their duties.
Regular sanitization of high contact surfaces, such as desks, chairs, elevators, railings, CUSS, trolleys, handles, trays, baggage belts, etc. inside the terminals would be carried out. Apart from these, washrooms will be closed after every hour to sanitize all its surfaces.
Apart from these, DIAL will also have facilities to isolate suspected COVID-19 passengers at the airport following a government direction
At Delhi Airport, we provide a complimentary shuttle bus service between terminals at every 20 minutes. Shuttle service runs between T1, T2 and T3. To ensure a seamless transfer to the passengers, signages are placed right after the baggage checkpoints to guide passengers to reach at the Transfer Counter.
Location of Inter-Terminal Transfer Counter is mentioned below:
Terminal - 3 - Arrival forecourt area (Near Pillar No.10 at T-3 and).
Terminal - 2 - Arrivals - Near VIP Parking
Terminal - 1 – Arrivals outside forecourt, at Bus Lane
This complementary shuttle service is available for transfer passengers. To avail the service, passengers have to provide transfer documents (Boarding pass, travel ticket) to the officials in charge at the Inter-Terminal Transfer Counters, for your onward journey. The officials will then provide a coupon for the complimentary shuttle bus. This coupon will be checked by the bus staff at the time of boarding or anytime during the travel.
Passengers who wants to avail the service but do not have a connecting flight / valid documents, will have to pay the charges, direct to bus conductor.
With Effect from 24th February 2022 few domestic flights of Spicejet and Indigo Airlines will arrive at the new arrival building, Terminal 1A.Please contact your Airline for more information.
Current arrival pattern is as shown below:
| Terminal | Indigo | SpiceJet |
|---|---|---|
| Terminal - 3 | 5000 - 5999 |
8000 - 8999 |
|
Terminal - 2 |
2000 - 2999 |
|
|
Terminal - 1 |
All other flights |
All other flights |
Maximum time taken is 20 minutes (from the farthest stand from the terminal)
No, all departing flights will be operating as per the schedule from T1 Departure terminal.
Airport shuttle is available for passengers for inter-terminal transfers.
Inter terminal transfer shuttle bus runs between the 3 terminals of IGI Airport via T1 Departures at a frequency of 20 minutes. The frequency is reduced to 15 minutes during peak hours. It’s a free services for bonafide passengers
No. The shuttle services available at T1 New arrival part – A for transfer passengers to Departure terminal is free of charge.
Yes. An exclusive Shuttle/Car service is available for PRM transfer from T1 Arrival part
– A to Departure Hall.
F&B Kiosks are available in Terminal Hall and outside in the forecourt.
Exclusive Parking pick up bays have been provisioned for B/Y and Radio taxies separately.Following Taxi options are available –
- Black and Yellow
- Ola
- Uber
- Meru
- Carz-on-Rent (Premium car hire service)
There is a provision of around 90 parking for private cars.
One parking bay has been provisioned each for DTC, Airport shuttle and Metro shuttle
- City Bus plies between the T3, T2, T1 and Anand Vihar ISBT
- Metro Feeder Bus to Aerocity
- Inter Terminal Transfer shuttle bus runs between all 3 terminals of IGI Airport via T1 Departures at a frequency of 20 minutes.
Yes. Magenta line station of Delhi Metro is at walkable distance.
Yes. Washroom facility is available for visitors in the Forecourt.
All the social distancing norms are strictly followed at the terminal as per the notified Regulatory guidelines.
Please contact the concerned airlines for more information.
With Effect from 24th February 2022 few domestic flights of Spicejet and Indigo Airlines will arrive at the new arrival building, Terminal 1A.Please contact your Airline for more information.
On the date of travel, passenger can enter the terminal anytime.
At Delhi Airport, we provide a complimentary shuttle bus service between terminals at every 20 minutes. Shuttle service runs between T1, T2 and T3. To ensure a seamless transfer to the passengers, signages are placed right after the baggage checkpoints to guide passengers to reach at the Transfer Counter.
Location of Inter-Terminal Transfer Counter is mentioned below:
Terminal - 3 - Arrival forecourt area (Near Pillar No.10 at T-3 and).
Terminal - 2 - Arrivals - Near VIP Parking
Terminal - 1 - under the flyover near Ceremonial Lounge
This complementary shuttle service is available for transfer passengers. To avail the service, passengers have to provide transfer documents (Boarding pass, travel ticket) to the officials in charge at the Inter-Terminal Transfer Counters, for your onward journey. The officials will then provide a coupon for the complimentary shuttle bus. This coupon will be checked by the bus staff at the time of boarding or anytime during the travel.
Passengers who wants to avail the service but do not have a connecting flight / valid documents, will have to pay the charges, direct to bus conductor.
Passengers travelling on domestic flight, can enter the terminal anytime, on the date of travel.
Passengers travelling on international flights can enter the terminal upto 8 hours prior to flight departure.
Vehicles coming to Lane 3 to pick up passengers will move to MLCP. The shifting of private and commercial vehicles to MLCP is to decongest lane -3 and to provide customer a good experience and convenience. MLCP has Air-conditioned waiting lounge ,F&B outlet ,Sleeping pod ,Baby care room and washroom room facility . Private vehicles are given a stay time of first 25 minutes free.
For more details Click here
The decision to shift cars from Lane 3 of Terminal 3 forecourt to the Multi-Level Car Parking (MLCP) has been taken to enhance the passenger experience.
DIAL has put up adequate directional and awareness signages across the terminal building (T3) and approach roads about the new traffic movement initiative.
The commercial vehicles will be charged as per applicable parking Tariff
MLCP has facilities of F&B outlets , ATM, washrooms, Baby care room, Waiting lounge etc. MLCP provides a safe and controlled parking/ pick-up experience to passengers.
Private vehicles coming to pick up passengers from T3 Arrival can park their vehicle at Multi Level Car Parking (MLCP) opposite to Terminal-3. Parking for private vehicle is at MLCP, Level-1 ,Level 2 & Level 4 and it has a stay time of first 25 minutes free.
Car parking space for private vehicle is opposite to Terminal-3 and it is walking distance. Any passenger who has arrived at Terminal -3 by Domestic/ International flight can go to the Car Parking (MLCP ) at Level- 1, ,Level 2 & Level 4 to board their vehicle as adequate signages and support staff has been deployed to assist passengers
After exiting the Terminal , passenger can follow directional signages and can ask deployed staff for assistance Parking for private vehicle is at Level-1, Level 2 & Level 4 at MLCP.
We have dedicated pickup points for the convenience of customers. Please refer to below table:
| Level 2 | International Passengers |
| Level 1 | Domestic Passengers |
| Level 0 | Ola & Uber |
Passengers with reduced mobility (PRM) can avail wheelchair facility given by airlines we had dedicated PRM bays at 1st and 2nd floor
Complimentary Buggy service is provided from pillar no. 15 in front of gate no -5 at international arrivals for
Senior citizens
Expectant mother
Child in arm
Passengers arriving by Domestic flight can exit the Terminal and directly go across the road to the Car parking at Level-1 ,Level 2 & Level 4.
Delhi Airport has taken adequate precautionary measures for the safety of its staff and passengers. The measures, meant to prevent further spread of the COVID-19 virus, include:
Marked areas outside and inside terminals.
Thermal screening of all passengers.
Provision of hand Sanitiser.
Pre-planned seating arrangements in all areas.
Sanitization is being done at regular intervals at the terminal buildings & high contact surfaces. Also, ensuring strict compliance of social distancing norms by the passengers and staff to minimize human contact. Face masks, gloves & Hand Sanitiser are available at the Airport Pharmacy. Medical waste is disposed appropriately.
Doctors on duty 24x7 to cater to passenger requirement.
Delhi Airport has taken the required precautionary measures for the safety of its staff and passengers.
We have adopted effective & efficient sanitization processes and there are trained house keeping staff who are respfonsible to maintain the accepted level by frequently cleaning & sanitizing their allocated areas. The scheduled sanitization activity at the baggage reclaim, all other areas inside the terminal buildings including high contact surfaces are monitored by a dedicated team to ensure strict Adherence to the procedures.
Markings near the baggage belt has been done to ensure social distancing. This helps to ensure strict compliance of social distancing norms by the passengers and staff to minimize human contact.
We have also deployed a number of UV technology based machines and disinfection tunnels that will help disinfect various touchpoints of the passengers.
To distribute passenger load in the departure forecourt, DIAL has moved from current all gates all airlines to allocation of designated gates to airlines to enter into the terminal building. All passengers will need to download the Aarogya Setu App on their phones, prior to reaching the airport / at the forecourt itself. Provisions has been made for thermal scanning of passengers as per Government guidelines
Any Person who is tested positive for COVID -19 or any person staying in a containment zone should not travel. If a passenger who is not permitted to fly, undertake an air journey he/she shall be liable for penal action.
All passenger baggage will be passed through UV disinfection tunnels at both point of departure and arrival.
The food and beverage outlets are open at Terminal-3.
Washroom hygiene has always been a high-priority at Delhi Airport. Washrooms are cleaned and sanitised round the clock.
Delhi Airport has taken the adequate precautionary measures for the safety of its staff and passengers. The measures, meant to prevent further spread of the COVID-19 virus, include:
Marked areas outside and inside terminals
Thermal screening of all passengers
Provision of hand sanitisers
Pre-planned seating arrangements in all areas
Sanitization is being done at regular intervals at the terminal buildings & high contact surfaces. Also, ensuring strict compliance of social distancing norms by the passengers and staff to minimize human contact. Face masks,gloves & Hand sanitisers are available at the Airport Pharmacy.Medical waste is disposed appropriately.
Passengers would be encouraged to download HOI app, a dedicated AI-enabled app , for contact-less commerce. It can also be used for contact-less food ordering.
HOI, a cognitive and intuitive travel app, will help the travelers in navigating the airport seamlessly. Contact-less food ordering and payment service is one of the unique features of HOI app.
Passengers can avail this facility by simply downloading the app on their Android or iOS device, sign-up and add their upcoming flight’s travel details.
Passengers can use self-ordering kiosk at the food court to avoid queuing. They can also avail of Delhi Airport’s unique food delivery service “Food Genie”. Digital payment and digital menu would be encouraged to minimize contact.
Apart from contact-less food ordering feature, this app has several valuable features for both the airports’ passengers, such as real time flight status alerts, boarding gate and belt information, airport facility information, time to gate and waiting estimates, weather at destination amongst others.
Seating arrangement with marking of chairs for non-usage have been made to ensure social distancing. Queue managers would be deployed for boarding & bussing gates.
Social distance marking have been put up at aerobridges, piers, lifts, travellators, etc. Also, provision of hand sanitizers at the exit of passenger bridges /bus gate arrival area have been made.
All departure baggage would be disinfected at Ultraviolet (UV) light disinfection tunnel, developed by DIAL. Similar SOP is being developed for arriving international baggage.
Social distance markings have been put up around baggage belts and additional seating arrangement have been made in this area for waiting passengers.
Social distance markings have been put at all transport waiting areas and SOP is being worked with cab providers for disinfection of cabs before use at airport. Similar SOP for metro & other modes of transport would be initiated.
Visitors entry into the terminal will remain temporarily suspended.
To encourage compliance of social distancing norms at the airport, DIAL has deployed additional queue managers at kerb side (city side), check-in halls, security check areas and boarding gates, with social distancing markers/reminders.
DIAL will encourage all passengers to wear masks and maintain social distancing at all times, to ensure their own safety and well-being.
Please contact: Ministry of Health & Family Welfare’s 24X7 helpline +91-11-23978046 or write to email: ncov2019@gmail.com
We have bio bins to dispose off the masks and PPE kits placed inside the airport.
Kindly contact the airline you have flown and register a complaint with them. It is the airlines responsibility to assist in such a matter.
Each airline has a definitive guideline with regards to baggage. Kindly contact your airline for all questions related to carry on and or check in baggage.
Flight Information Display System (FIDS) is displayed on the homepage of our website, which provides the latest updates regarding the arrival and departure of all scheduled flights. Flight information can also be obtained by contacting the airline directly. However, if you wish, you may contact our call center on +91-124-4797300. Call center service is available 24 hours 7 days in a week.
Self driven cars can be parked at the Multi Level Car Park located across from Terminal 3 and the Surface Car Park located across from Terminal 1. Please click http://www.newdelhiairport.in/parking to check all details pertaining to parking at the airport.
Indira Gandhi International Airport is very well connected with the City and National Capital Region (NCR). Passenger can reach airport through Taxi, City Bus and Metro Rail.Please check the link below: http://www.newdelhiairport.in/to-and-from-airport
You may register a complaint regarding the defective/damaged good purchase against the shop from where you made your purchase.You may also lodge a complaint by sending a detailed mail to feedback.igiairport@gmrgroup.in.
All shops at the airport accept MasterCard, Visa and American Express.
Please click the link https://careers.gmrgroup.in/ to find out the jobs available with Delhi International Airport Ltd.
Yes and can use below currency also to buy the goods from Duty Free shops
USD
Euros
INR
Sterling pound
Yes, but according to the guidelines of the countries.
It depends on the specific requirement of the countries you are travelling to. For more details, you may refer to the Customs travel guide by clicking on the link below https://www.newdelhiairport.in/media/1465/guide_for_travellers_v5-customs-document.pdf
Please click the https://www.newdelhiairport.in/media/1465/guide_for_travellers_v5-customs-document.pdf to find customs related information
At Delhi Airport, we provide a complimentary shuttle bus service between terminals at every 20 minutes. Shuttle service runs between T1, T2 and T3. To ensure a seamless transfer to the passengers, signages are placed right after the baggage checkpoints to guide passengers to reach at the Transfer Counter.
Location of Inter-Terminal Transfer Counter is mentioned below:
Terminal - 3 - Arrival forecourt area (Near Pillar No.10 at T-3 and).
Terminal - 2 - Arrivals - Near VIP Parking
Terminal - 1 - under the flyover near Ceremonial Lounge
This complementary shuttle service is available for transfer passengers. To avail the service, passengers have to provide transfer documents (Boarding pass, travel ticket) to the officials in charge at the Inter-Terminal Transfer Counters, for your onward journey. The officials will then provide a coupon for the complimentary shuttle bus. This coupon will be checked by the bus staff at the time of boarding or anytime during the travel.
Passengers who wants to avail the service but do not have a connecting flight / valid documents, will have to pay the charges, direct to bus conductor.
Fog can be considered as a low-lying cloud of water droplets or ice crystals suspended in the air above ground level which causes obstruction to visibility. It is a common phenomenon during the winter season in Delhi mid-December to February and impact airport operations to a great extent.
Delhi IGI Airport has state-of-art CAT IIIB Instrument landing systems equipped on Runways 11, 29 and 28. These systems are the most advanced of its class and provide the guidance required for pilots to land an aircraft in low visibility conditions. While the equipment are available at airport, it also requires aircraft to be equipped on board and pilot to be trained to utilize these systems, ie; be CAT IIIB compliant. Most modern aircraft are CAT IIIB compliant and Airlines are required to roster CATIIIB qualified pilots during fog.
Although aircraft and airport technology is continually evolving, operations during fog is limited to an extent. There is a minimum visibility required for pilots to safely land an aircraft in dense fog. Aircraft can land in up to 50 m RVR (Runway Visual Range) and normally take off if RVR is above 125 m. Take off can also take place if RVR is above 75 m if aircraft is equipped with approved lateral guidance system.
Occasionally, the RVR at runway drops below 125m, which normally is minima for most of the aircrafts to depart but is above 50m, (minimum to land). Thus aircrafts wait for take off until there is improvement to the required level of RVR. However arriving aircrafts can land up to visibilities of 50m with the help of CAT IIIB ILS systems at IGI Airport.
The Meteorological department of the Govt. of India issues advance cues about the probability of fog However accuracy of advance notification of fog has been challenge worldwide.
Airline schedules are dependent on aircrafts arriving and departing on time. Any disruption to this close knit operation will result in cascading effect to the entire network, flyers missing connecting flights, havoc to ground resource planning (stands and airfield) and stress to personnel trying to get flyers moving. This leads to Airports being overcrowded, customer service challenges and overall stress on the infrastructure.
One of the most frustrating aspects of air travel is a delay caused by inclement weather, in particular fog. The frustration is shared by airports, airlines and its ground handlers. Airlines may face several issues with fog causing delayed incoming aircraft, departure restrictions, aircraft taxiing issues, logistics hindrances etc. Also weather at destination is crucial. Even if an aircraft is able to depart in bad weather, it must be equally safe for it to land at its destination airport affected by weather. It is in the interest of rationale or passenger safety that flights are cancelled or delayed. Airlines provide options to passengers as per their individual policies based on Govt. guidelines.
In the first instance, you must always contact your airline for information on flight arrivals and departures. When there is fog impact, airlines usually combine flights on a larger aircraft or reallocate aircraft operating a specific flight. Customers should check flight status before starting from home in case of fog. Passenger are also advised to maintain calm and cooperate with Airport staff who does their best in handling the challenge imposed on them by mother nature.
Fog trends are dynamic. Flight operations are to a large extent determined by this trend. Aircrafts often wait their time out either hovering above or on ground to land or take off as and when an opportunity arises. Since the intensity and lifting time are difficult to predict, all stakeholders are asked to be ready to utilize favorable conditions when they occur.
You could try the various Food and Beverage and retail options available at the terminals. There are rest and shower facilities also available at the international terminal. Airlines delegate personnel to address your queries and concerns. Also our professional Terminal team would be happy to reach out to help you.
All Airlines provide options to their passengers on what they can do if their flight is cancelled as per Individual airline policies varying from rebooking, refunding or providing alternate modes of transport. Passengers can avail these solutions as considered best.
Drop-n-Fly (Self drop baggage facility) is an innovative, passenger-friendly initiative that aims to streamline the registered baggage drop process, reduce wait times by approximately 15-20 minutes and further enhance the overall airport experience. For more information, please visit https://bit.ly/DEL_Drop-n-Fly
We would like to inform you that currently this facility is only available at Domestic departures-Terminal 3 (Baggage drop belt - Row P near gate no. 7). For more information, please visit https://bit.ly/DEL_Drop-n-Fly
Currently, this facility can be availed by passengers departing by domestic flights at Terminal 3
Passengers can avail Drop-n-Fly (self-baggage drop) in simple and efficient steps:
1. Generate the boarding passes and baggage tags for check-in bags at the Self Check-In kiosk near Baggage drop belt - row P near gate no. 7).
2. Attach the baggage tag to the check-in luggage.
3. Scan the boarding pass, declare the luggage is free of prohibited/dangerous items.
4. Load the baggage onto the designated belt (Baggage drop belt - Row P near gate no. 7).
Our terminal operations staff has been deployed to work alongside our airline partners, providing assistance to passengers throughout the entire process. For further details, please visit https://bit.ly/DEL_Drop-n-Fly
Indira Gandhi International Airport has the following terminals:
Terminal 1
Terminal 1 A
Terminal 2
Terminal 3
Cargo Terminal & General Aviation Terminal
Passengers are requested to reach the airport 3 hours prior to their departure for domestic flights and 4 hours prior for their international flights.
To contact the Airline, you may write to them directly. A list of a few Airlines and their Email ids are mentioned below.
| Airline | Email Address |
|---|---|
| IndiGo Airlines | customer.relations@goindigo.in |
| Air India | contactus@airindia.in |
| Air Asia India | nodalofficer_in@airasia.co.in |
| Go First | feedback@flygofirst.com |
| SpiceJet | custrelations@spicejet.com |
| Vistara | custrelations@airvistara.com |
An unaccompanied minor is a child without the presence of a legal guardian. This term is used in immigration law and in airline policies. The specific definition varies from country to country and from airline to airline. Please check with the airline for further information.
As per the guidelines from the Government of India, carrying satellite phones on-board are not permitted while travelling to India. For further information, you may visit: https://bit.ly/DEL_SatellitePhonestoIndia.
For the privacy of mothers who wish to nurse their infants, a well-equipped Child Care Lounge with toys, baby cot is available at all terminals.
The airport is Wi-Fi enabled. An operational domestic or international phone number is required for the access.
The Holiday Inn Express New Delhi Airport Transit Hotel is conveniently located within the airport's sleek new Terminal3. Click here for booking https://www.newdelhiairport.in/airport-hotel Other airport has a self-contained aero city located two kms away from the terminals. A selection of accommodation is provided. Please book directly with the hotels.
Delhi Airport is well equipped to provide services to passengers/patrons with reduced mobility and special needs, click to know more https://www.newdelhiairport.in/airport-guides/special-assistance-prm
In most cases it is safe for women, with a normal pregnancy, to travel by air. However, it is best to check with your doctor before you plan your travel.
Passengers holding a valid ticket to travel within the next 24 hours can access the visitors lounge at T3 through Gate 1 and Gate 8. Please note that visitor entry to terminals and lounges may be restricted without prior notice due to security or operational reasons.
Foreign Exchange counters and ATMs are available at all terminals of Indira Gandhi International Airport.
You are required to carry a doctor's prescription for medicines that are to be carried on board. Passengers are advised to get in touch with their respective airlines regarding the same.
All the unclaimed property found in the terminals & its vicinity are deposited in the Office of Airport Manager of respective terminal. Within 24 hours, lost property is deposited in Materials Management Department of the airport. The claimant should carry a photo-copy of their boarding card/ticket & an original government issued identification card to collect the property from the airport. You may address your concern on lost items to LostProperty.Dial@gmrgroup.in
Inter terminal transfer coaches are provided which connect passengers between Terminal 3 and Terminal 1D . A Inter Terminal Transfer Helpdesk is located outside the arrival terminals for assistance.
Please log on to http://www.newdelhiairport.in/contactus and share your feedback/ suggestions.
Yes, vehicles are permitted only for active loading and unloading of passengers. Vehicles left unattended at the curb will be towed and fined.
In an effort to keep the environment clean, all terminals at Indira Gandhi International Airport provide dedicated smoking lounges. These lounges are located inside the terminals, after security screening. Smoking in any other area is prohibited.
In the event of a medical emergency, well trained doctors and paramedics are available from the emergency treatment centre run by Medanta Hospital, the Medicity. These doctors and paramedics are available round the clock.
The Medanta Medical Centres are equipped with emergency treatment centre for passengers & visitors alike. Ambulances are provided to cater to any severe medical emergency. Medanta Medical facility is available at T-1, T-2 and T-3. Fortis Medical Facility is also available at T-3.
The Left Luggage Facility is available in T3 and is located in the Multi Car Parking Facility, across from the terminal.
Kindly contact the airline you have flown and register a complaint with them. It is the airlines responsibility to assist in such a matter.
Each airline has a definitive guideline with regards to baggage. Kindly contact your airline for all questions related to carry on and or check in baggage.
Flight Information Display System (FIDS) is displayed on the homepage of our website, which provides the latest updates regarding the arrival and departure of all scheduled flights. Flight information can also be obtained by contacting the airline directly. However, if you wish, you may contact our call center on +91-124-4797300. Call center service is available 24 hours 7 days in a week.
Self driven cars can be parked at the Multi Level Car Park located across from Terminal 3 and the Surface Car Park located across from Terminal 1. Please click http://www.newdelhiairport.in/parking to check all details pertaining to parking at the airport.
Indira Gandhi International Airport is very well connected with the City and National Capital Region (NCR). Passenger can reach airport through Taxi, City Bus and Metro Rail.Please check the link below: http://www.newdelhiairport.in/to-and-from-airport
You may register a complaint regarding the defective/damaged good purchase against the shop from where you made your purchase.You may also lodge a complaint by sending a detailed mail to feedback.igiairport@gmrgroup.in
All shops at the airport accept MasterCard, Visa and American Express.
Please click the link https://careers.gmrgroup.in/ to find out the jobs available with Delhi International Airport Ltd.
Yes and can use below currency also to buy the goods from Duty Free shops
USD
Euros
INR
Sterling pound
Yes, but according to the guidelines of the countries.
Alcoholic beverages are only permitted to be carried as checked-in baggage, unless they are purchased from the duty paid outlets located after security check. These duty paid alcoholic beverages can then be carried as cabin baggage.
Permissible limit for Alcoholic is Maximum of 5 litres of alcoholic beverages with alcohol content between 24% and 70% by volume for individual.
Carriage of alcoholic beverages in checked-in baggage is permitted. However, the conditions and specification shall be provided by the Airlines.
Permissible limit for Alcoholic is Maximum of 5 litres of alcoholic beverages with alcohol content between 24% and 70% by volume.
Alcoholic beverages are only permitted to be carried as checked-in baggage only however, it should be sealed packed.
However, post security checks passenger may purchase the Alcoholic from our duty free shops at the airport and the same should be STEB packaging.
** STEB - Security Tamper Evident Bag as per ICAO regulations**
Passenger may carry Alcoholic beverages in check-in baggage as well as hand baggage however, the bottle should be in STEB packaging.
** Note that no single piece of Baggage should contain more than 5 Liters of alcoholic beverages.**
** STEB - Security Tamper Evident Bag as per ICAO regulations**
Its depends on the specific requirements of the countries you are travelling.
Please click the https://www.newdelhiairport.in/media/1465/guide_for_travellers_v5-customs-document.pdf to find customs related information
Passengers can carry Liquids, Aerosols and Gels(LAGS) in containers with a capacity of not more than 100 ml. LAGs in a container larger than 100 ml will not be accepted at the security screening checkpoints, even if the container is partially filled. Containers holding LAGS shall be placed in a transparent re-sealable plastic bag of maximum capacity not exceeding one litre and should be kept separately for screening.
You can ask for the re-sealable plastic bags at the entry point of security check queue and keep the LAG (Liquid Aerosol and Gels) separately in the re-sealable plastic bags before placing them separately in the X-BIS for security screening.
DigiYatra is an initiative of MOCA & Digi Yatra Foundation. It provides a Biometric Enabled Seamless Travel (BEST) experience based on Facial Recognition System (FRS). It aims to provide contactless identification of passengers at key check points like; Airport Entry, Security Check and Boarding Gate.
All domestic passengers flying from Terminal 3 & Terminal 2 by any airline can download the DigiYatra App by Digi Yatra Foundation and register for a seamless travel experience at the airport.
With this technology, passengers' entry to the Airport, pre-security check area and Boarding Gates would be automatically processed based on facial recognition system (FRS). The process would be significantly faster and seamless as each passenger would need less than 3 seconds at every touchpoint. Your face will be your boarding pass, acting as your documents, like ID proof, etc. The technology is also integrated with the Airlines Departure Control System, so only authenticated passengers will be able to enter the terminal.
The DigiYatra App by Digi Yatra Foundation is presently available on both Google Play Store (for Android platform) and App Store (for iOS platform).
Yes, the DigiYatra App has been launched on both Play Store and App Store.
Download the DigiYatra App from Play Store (Android) and follow the below steps:
It is suggested to ensure that the full name on your Boarding Pass is same as your Aadhaar name.
No. In case you are not registered with Digi Locker, register yourself using your Aadhaar number.
You can register onto the DigiYatra App but have your Aadhaar linked mobile number with you. (OTP will be sent to the linked mobile number)
At the time of registering for DY, passengers will have to provide the mobile number which is linked with their Adhaar card. As a part of registration,an OTP is sent to the passenger's mobile number.
Yes. You can register for DY even if your number was not given at the time of ticket booking. Passengers registering for DY will have to provide the mobile number which is linked with their Adhaar card. As a part of registration, an OTP is sent to the passenger's mobile number.
Yes. You can register on DigiYatra application without web / Mobile Check-in. However to share travel details with airport, you must check-in on airline website, generate boarding pass and link boarding pass details by scanning or uploading it in DigiYatra App.
The name on the boarding pass and Adhaar card should match.
You can avail seamless travel via DigiYatra only if you are traveling domestically via Terminal 3 or Terminal 2. The DigiYatra E-Gate is currently available at all the departure entry gate for Terminal 3 and 0B for Terminal 2.
1. Scan Bar code of your Boarding Pass in the App and share with the Delhi Airport before the flight and get confirmation or
2. Upload your Boarding Pass from your mobile on the app before the flight and get confirmation.
3. Make sure to carry your physical/mobile Boarding Pass for scanning at the Airport.
After you arrive at the terminal - 3, you may proceed to any departure entry E-Gate or after you arrive at the terminal - 2, you may proceed to departure entry E-Gate number 0B. You are required to scan your physical or mobile boarding pass and look into the Facial Recognition System (FRS) camera installed on the E-Gate. The system will validate your ID and travel document with the backend and after validation, the E-gate will open to allow you inside the Airport.
Yes. If you need help with the DigiYatra App registration process, for Terminal 3 please contact the dedicated Help Desk at Terminal 3 opposite departure Gate No. 2A, operating between 10 am to 6 pm and for Terminal 2, we have dedicated staff available near gate 0B for assisting the passengers. The staff will be available from 10 am to 7 pm at the helpdesk.
Once you arrive at the security check E-Gate, you will have to once again look into the FRS (Facial Recognition System) camera installed on the E-Gate. The system will validate your ID and travel documents. Post validation, the E-Gate will open to allow you in for security check. Then follow the normal procedure to clear security for boarding the aircraft.
Yes. The helpline numbers for Delhi Airport are 0124 - 4797311 / 0124 - 6838400.
Yes, the Digi Yatra gate is operational 24x7.
At Delhi Airport, Encalm provides 'Atithya Meet and Assist' service for comfortable airport experience for travellers.
You can book our services by visiting our website https://www.newdelhiairport.in/meet-greet-services or by calling us on +91 9289366950 or writing to us at guest.services@encalm.com
Our meet and greet service is available at all the terminals of Delhi and Hyderabad airport.
We would like to inform you that no charges are applicable for children below 2 years.
Atithya provide services such as airport meet and assist, concierge service, baggage assistance and buggy service.
Cancellations/amendments may be made up to 72 hours before commencement of service and subject to any applicable payment surcharge, local fees and/ or taxes, and the timelines mentioned under Clause no.5 . Please visit the website below for more details.https://www.encalm.com/termsandconditions
You will receive an auto service confirmation voucher on the registered email id once the payment is received by Atithya.
You can connect on the reservations number +91 9289366950 and the allocated service associate will contact. If it is international departure then 5 hours before your departure time and if it is Domestic then 3 hours before the departure time.
Atithya does not provide a Wheelchair/baby pram, however the same needs to be pre-booked with the airline at the time of booking the ticket. The Atithya associate shall coordinate with the airline prior to the service if the request has been informed to the Atithya reservations.
You can travel via the inter terminal shuttle service which is provided by the airport operator.
Alternately, you can opt to book a cab on your own to travel inter terminal OR book a car transfer service with Atithya at additional cost.
